UPS Says Delivered Front Door But There Is No Package

By: Edon Lazaj

The most common issue customers encounter is having a package that was not delivered even though the UPS says delivered front door, but there is no Package. 

Most of the time, if you received packages from UPS, you will also probably receive them on time.

Alternatively, if you decide to send some packages by UPS, then likewise, most of the time, they will deliver appropriately. 

However, there are instances that even though you properly have the appropriate address on the package, and even though the system of tracking is saying that the package was being delivered successfully, the package isn’t still found in front of your door. 

This could be a stressful experience and makes you think about what happened to the package that you requested.

Fortunately, you have found this article that will address all your questions about UPS Says Delivered Front Door but There Is No Package.

UPS Says Delivered Front Door But There Is No Package

What should you do if UPS says your package was delivered but there is no package?

The system for tracking the package will indicate where exactly it was left if the driver has been done delivering or has completed the delivery. 

The place where it is usually left is in the front door, on the porch, etc. Some shipments that are not requiring someone to leave a signature for the package, can be put or delivered in any area around the home at the driver’s discretion. 

If the system is saying that your driver completed the delivery and received a signature then there is a high possibility that some nearby resident or neighbor signed for the package. 

Even though that’s the case, the UPS system will tell you the exact area of where the shipment was being put by the driver.

So, evaluating your nearby neighbors, checking with other residents at your address whom you think saw or knew where your missing package is, is a must. 

Another thing to keep in mind is that there are times drivers will use plastic bags for your package to be protected from the rain that is being anticipated. 

So, go around your address and look for anything that is wrapped up in a plastic bag.

Who should you call if your UPS package is not delivered?

Directly reaching out to UPS is the next step if you have confirmed that both tracking say that the package was already delivered, but there is no actual package around your home. 

Asking you is their priority to confirm that the UPS package never arrived, and from there, they must be asking you about the tracking information for the package. 

So as a customer you must be aware of the information, for it to be passed on to the UPS customer service agent you will be agreeing with on the phone. 

With that being said, you need to provide a contact number to the customer service agent for you to be reached right after they have started researching or investigating the package that is being lost.

In most cases, the driver is their choice to contact you directly instead of calling you to confirm whether there was a delivery being done or not.

For your information, there is no way a driver would confirm that they already have delivered if they didn’t do it in the first place. 

Management can also track the package from the GPS on the scanning device of where the delivery took place once the delivery is confirmed. 

It is absolutely due to some technical error with the tracking system or something that relates to delivering to the wrong address if some package is not delivered and was being confirmed.

Can UPS track your lost package?

It depends on the UPS’s interest in finding your lost package. The reason why it’s not sure for the UPS to find the lost package is that it includes a lot of people as part of researching the package, and if so, as soon as possible, they will close the case. 

The investigation will only start if the driver is already done checking or confirming that there is no left package in the truck after they have reached out to the driver.

You have to wait for about one week from the time when the investigation starts for you to hear more from them and to continue to your next step from there. 

Opening a Missing Mail case would be the next step. In almost all parts, missing mail cases include parcels or packages that were scanned but are not settled on the vehicle for delivery. 

Those instances where a mail was able to get through the crack or when the package was not delivered at an appropriate time is very uncommon.

 However, you should keep in mind that pirating porches is going to become a big issue for package deliveries, allowing federal authorities to get included.


Hopefully, you have found your way to do about UPS Says Delivered Front Door but There Is No Package problem.

The UPS will do everything to find your lost package even though there are some instances that they are not liable for it being lost. Fortunately, most of the time, UPS will keep looking for your package.

Losing your package doesn’t mean it is permanently gone or deleted from the system. You will be alerted if ever the UPS found or tracked your package.

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